FAQ


Recomendation for Online Live Stream connection

A. Please check the details for the recommended live stream connection here.

A. Please check the requirements to view, here. If the video or audio of the video sample does not play smoothly using the recommended view, please contact us

A. Depending on your device, you may be able to mirror the screen of your web browser to your TV. However, we highly recommend viewers to use a web browser from devices.

If you wish to view the broadcast from your TV, please run a test with the sample video provided at the sample video page before purchasing your ticket.
This online live streaming service will not be held responsible for any disruptions to the live stream due to errors in connection between your device to your TV.



Online Live Streaming Ticket

A. [PRIMAL FOOTMARK LIMITED PACKAGE], [ONLINE LIVE TICKET with PREMIUM PASS] and [ONLINE LIVE TICKET] are the options. [PRIMAL FOOTMARK LIMITED PACKAGE] ticket is limited to PRIMAL FOOTMARK members. The on sale period and price vary depending on ticket type. For more details, click here..

A. The "Ticket on Sale" period vary from different ticket types and payment methods. For more details, click here.

A. Changes, cancellation or refunds will not be available after ticket purchase. Please also be aware that payment method cannot be changed after payment has been made.

A. The inclusive goods for PRIMAL FOOTMARK LIMITED PACKAGE are PREMIUM PASS(NOT FOR SALE ITEM), TOWEL, MASK(BLACK & GRAY 1 each).
The item that comes with ONLINE LIVE TICKET with PREMIUM PASS is PREMIUM PASS(NOT FOR SALE ITEM) only.
Please note that TOWEL and MASK are merchandise items that will be sold online at a later date. Those items are not exclusive items.

A. The PREMIUM PASS is a NOT FOR SALE commemorative item for this Online Live Stream. The Printed Serial Number can not be used for any type of service.



A!-ID

A. A!-ID is a membership ID (free) that allows you to use numerous artist related services.
For more details, click here (Japanese only)

A. New membership registration (free) is required. To register, click here.
・If you already have access to [A!SMART] or [PRIMAL FOOTMARK WEB], you are already a member of A!-ID. Please login with your A!-ID email address and password.
・To check if you have already registered for A!-ID, click here

A. Please register this email domain [@id.amob.jp] in your settings to receive the confirmation email.

A. To check if your email address is already registered with A!-ID, click here.
If you already have access to [A!SMART] or [PRIMAL FOOTMARK WEB], you are already a member of A!-ID. Please login with your A!-ID email address and password.

A. The password is a 8 ~ 15 single alphanumeric characters set during registration. If you have forgotten your password, reset it here.



PRIMAL FOOTMARK

A. [PRIMAL FOOTMARK] is a PHOTO BOOK published by ONE OK ROCK annually. Each [PRIMAL FOOTMARK] includes a MEMBERS CARD. MEMBER registration (Compatible with PC/Smartphone) can be made at ONE OK ROCK members website by the MEMBERS CARD included in [PRIMAL FOOTMARK]. For more details, click here.

A. It is available at [A!SMART], an online shop for artists. Click here to purchase.

A. Please have your [PRIMAL FOOTMARK] MEMBERS CARD ready and proceed to the registration page here.

A. If you place your order and make payment for [PRIMAL FOOTMARK 2020] by August 30th, 2020 (Sun) Japan Time, we will be able to deliver the PHOTO BOOK to you by September 4th, 2020 (Fri) Japan Time. When you have received the PHOTO BOOK, use the MEMBERS CARD to register as a member here. (Japanese only) Once member registration is done, you will be able to purchase the [PRIMAL FOOTMARK LIMITED PACKAGE] ticket. *Please note the deadline for purchasing the [PRIMAL FOOTMARK LIMITED PACKAGE] ticket is September 10th, 2020 (Thu) 11:59pm (JST).
* [PRIMAL FOOTMARK LIMITED PACKAGE] is only available to residents within Japan.
* We cannot guarantee the delivery of [PRIMAL FOOTMARK 2020] based on the above dates for residents outside of Japan.
* Please check the delivery information carefully on A!SMART before making your order.



Ticket

A. You can purchase the online live stream ticket, here.
Membership registration for A!-ID (free) is required to purchase a ticket. Please check the Terms of Use before registering.
If you are already a member, please login with your email address (A!-ID) and password and proceed to ticket purchase.

・If you already have access to [A!SMART] or [PRIMAL FOOTMARK WEB], you are already a member of A!-ID. Please login with your A!-ID email address and password.
・To check if you have already registered for A!-ID, click here.

A. Credit Card Payment and Convenience Store payment are available.
[LIVE TICKET] will be shown on transaction description.
Additional payment methods may be available at a later date.

A. Firstly, please check if you are able to login to [PRIMAL FOOTMARK WEB 2020]. Enter the email address (A!-ID) registered to your PRIMAL FOOTMARK account and the password set during registration. You should be able to login to ticket purchase page by the same email address(A!-ID) and password used to access to [PRIMAL FOOTMARK WEB 2020].

▼Please also check the following
1.Please enter only single alphanumeric characters.

2. Please make sure there are no spaces before and after entering.
You will not be authenticated if there are spaces inserted.

3. Please make sure the Num Lock key is not activated on the keyboard.

A. To login to ticket purchase page, you will need an email address (A!-ID) and password.

If you have not obtained an A!-ID yet, please read the Terms of Use carefully and proceed to member registration page to register as a member.

If you already have an A!-ID, please use the email address and password that you have registered to login.

・If you already have access to [A!SMART] and/or [PRIMAL FOOTMARK WEB], you should already have the A!-ID. Please login with the registered email address (A!-ID) and password.
・To check if you have already registered for A!-ID, click here.
・If you have forgotten your password, you can reset it here.

▼Please also check the following:
1.Please enter only single alphanumeric characters.

2. Please make sure there are no spaces before and after entering.
You will not be authenticated if there are spaces inserted.

3. Please make sure the Num Lock key is not activated on the keyboard.

A. If you have selected the Convenience Store Payment Method, a confirmation email (with a payment number) will be delivered from the domain [@20201011.oneokrock.com] to the email address (A!-ID) you used to login at the ticket purchase page. Please check your Junk Mail or other folders in your email account as it may have been automatically moved from your inbox.

Additionally, you can retreive the payment number at My Page before the payment deadline.
If the payment number is not listed on My Page or if payment deadline has been exceeded, please complete the procedure for Convenience Store Payment again.

A. Delete the convenience store payment information at My Page, and proceed to purchase again.

A. If you have not yet made payment using the Convenience Store payment method, you can change the payment method to Credit Card Payment.
Firstly, login and proceed to the My Page section. In the ticket purchase section, cancel Convenience Store Payment and choose Credit Card Payment instead.

A. If the deadline for payment has been exceeded, please login to My Page and complete the payment procedure again.

A. The payment completion email will be delivered from the domain [@20201011.oneokrock.com] to the email address that is registered for ticket purchase. Please check your Junk Mail or other folders in your email account as it may have been automatically moved from your inbox.
If you did not receive the ticket purchase completion email, please check the purchase history in My Page. If the status on your purchase history shows you have purchased the ticket, you will not have any problem accessing to the show and/or rewatch. Please make sure your setting is able to received our email as we may send out updates of the show.

A. If you have received duplicate confirmation emails, you may have accidentally purchased duplicate tickets.
Please fill out the details and contact us using the URL, here.

A. We would need to trouble you to fill out the following and let us know the details of the error message, here.

A. The online live stream ticket will not become sold out. However, the on sale period may differ depending on the ticket type. For details, please click, here.

A. Each email address (A!-ID) can only purchase one ticket. Each individual would need to register their email address (A!-ID) to make a ticket purchase.

A. You can purchase the [ONLINE LIVE TICKET] from the english website here. Please check the requirement to view and stream, here.
・The [PRIMAL FOOTMARK LIMITED PACKAGE] and the [ONLINE LIVE TICKET with PREMIUM PASS] is available to residents in Japan only due to inclusive goods can only be delivered domestically.
・For residents outside of Japan, please tick [Residing outside of Japan] when purchasing tickets.
・For other streaming platforms, please check details on their individual websites.



Online Live Stream

A. If your ticket was purchased from [ONE OK ROCK Official Live Streaming Site], you can watch the stream by logging in to the Viewing Page.
※Re-watch can be viewed at the same Viewing Page.

If you wish to view the Live Stream by U-NEXT, please purchase your ticket from U-NEXT.

A. To login to the online live stream page, use the email address (A!-ID) and password registered for ticket purchase.
If you have forgotten your password, click here.

▼Please also check the following:
1. Did you follow our Recommendation for Online Live Stream?
If you are not following our Recommendation for Online Live Stream, there is a possibility that the page were direct incorrectly.
Please click here for Recommendation for Online Live Stream.
2. Did you use only single alphanumeric characters?
Please enter only single alphanumeric characters.

3. Were spaces inserted?
Please make sure there are no spaces before and after entering.
You will not be authenticated if there are spaces inserted.

4. Were Num Lock Key activated?
Please make sure the Num Lock Key is not activated on the keyboard.

A. For a smooth online live stream, you will need a hi-speed and stable internet connection with a large data capacity. We highly recommend viewing the stream using a wired connection or Wi-Fi.
This online live streaming service will not be held responsible for any disruptions to the live stream due to the poor network connectivity of customers.

A. For each account, you can watch on 1 device only. If login on multiple devices using the same account were detected, only 1 device will remain logged in.

A. If you access after the show has been started, you will pick up from the point when you accessed and will not be able to watch the show from the beginning until the performance is over from rewatch.

A. The is a paid online live stream. Any kind of screen recording, shooting or recording with cameras, smartphones or any recording devices is strctly prohibited.
You may be legally liable for any kind of unrecognized reproduction or sharing the recorded content on social media and/or other kinds of media sharing platforms.

A. Please click on the "Reload Page" button to refresh at online live stream page.

A. To enter full screen, press the square button on the bottom right of the screen.
If you press the button while in full screen, the original screen size will be restored.

A. Please make sure the online live stream video player is not on mute mode.
Please also make sure your device is not on silent mode or the volumn is not set too low.

A. If you login using the same email address (A!-ID) and password for ticket purchase, you can watch the stream on a different device. Please make sure the device you intend to use for viewing the stream meets the requirement to view and is compatible to run the sample video.

・To read requirement to view and stream, click here.

A. All ticket holders have access to rewatch the performance from October 12th, 2020 (Mon) 12:00pm ~ October 15th, 2020 (Thu) 11:59am Japan Standard Time. Purchasing a ticket for rewatch is possible. The "Ticket on Sale" period vary from different ticket types and payment methods. For more details, click here.



Rewatch Access

A. All ticket holders have access to rewatch the performance from October 12th, 2020 (Mon) 12:00pm ~ October 15th, 2020 (Thu) 11:59am Japan Standard Time. Purchasing a ticket for rewatch is possible. The "Ticket on Sale" period vary from different ticket types and payment methods. For more details, click here.

A. Rewatch will be available on the same page as the online live stream. For online live stream page, click here.



Donation

A. Change/edit of nickname can be made at [MY PAGE] after login. Please note nickname registration will not be completed if Emoji or Platform dependent characters are included in the nickname.

A. Chat display can be turned off by pressing [turn off chat display] at the bottom of the chatbox (if using smartphone, press [x] on the top of chatbox). Or chat display can be turn off by displaying the player in full screen.

A. It is a function that you can tip the artist during the live stream. If you wish to use the donate function, you would need to register your credit card information in advance in [My saved payment information] at [MY PAGE]. *Donate function is not available during re-watch.

A. Only credit card payment is accepted for this function. If you wish to use the donate function, you would need to register your credit card information in advance at [Payment information] on [MY PAGE].

A. Chat/Donate function will not be available during re-watch. It is only available during the live stream.

A. Donation once made cannot be canceled. Please check the amount carefully before you make the donation. Duplicate billing may occur if you click multiple times.



Delivery of Goods

A. Delivery schedule will depend on the type of ticket purchased. For more details on ticket options and goods included, click here.
※You will receive a confirmation email after the goods have been shipped out.

A. We will not be able to change the delivery address after ticket purchase.
If you have entered the delivery address incorrectly or have inquiries about delivery of goods, please contact A!SMART at https://www.asmart.jp/support

A. Goods included in the [PRIMAL FOOTMARK LIMITED PACKAGE] and the [ONLINE LIVE TICKET with PREMIUM PASS] option is available for residents in Japan only.
If you are residing outside of Japan, you may purchase the [ONLINE LIVE TICKET] from the English website.

A. We will need to trouble you to write out the detailed description of the defect and contact us within 14 days from the receipt of the order at https://www.asmart.jp/support



Other FAQ

A. Please see below if you did not receive any email from us.

・If it is regarding enquiry, we will reply by the email domain [@20201011.oneokrock.com].
・If it is matters regarding the [A!-ID] that is required to use the website, we will reply by the email domain [@id.amob.jp].

・Payment completion email when using Convenience Store Payment method *1
・Payment confirmation email *2
・Confirmation email after goods have been shipped out will be sent out by the email domain [amuse.co.jp] *3

Please check your incoming email settings as it may have been automatically moved from your inbox as Junk Mail, or was moved to other folders.
Please note *1-3 cannot be resent, please login to [MY PAGE] and confirm the details.

*1 If it is within the payment period, you can retrieve the payment number from [MY PAGE]. If you cannot find it on [MY PAGE] or the deadline for payment has been exceeded, please complete the payment procedure again.

*2 If the status is ticket purchased, you can view the live stream and/or re-watch even if you have not received a confirmation email. *Please make sure your email setting is able to receive our email as we may send out updates of the show.

*3 You are able to check the shipping status and tracking number on [MY PAGE]. If you did not receive your shipment, you may be able to track the shipping on Yamato Transport’s tracking system [https://toi.kuronekoyamato.co.jp/cgi-bin/tneko].

A. Tickets, Inclusive Goods, View and Streaming
Click here

Goods or Delivery (Japanese only)
Click here

PRIMAL FOOTMARK (Japanese only)
Click here